Frequently Asked Questions

Do you ship to my country?

We currently ship exclusively within the United States and Canada 🇺🇸🇨🇦
This allows us to ensure faster delivery and a premium shipping experience for every order.

How long will it take for my order to get shipped?

Processing usually takes 2–7 business days. During high-demand periods, it may take longer, but if it exceeds 7 days, we’ll notify you by email: kirajewelryhelp@gmail.com

How will I know when my order has shipped?

Once your order has been carefully prepared and dispatched, you will receive a shipping confirmation email with tracking details.

Can I return or exchange my order?

Yes, we accept returns within the eligible return window.

For full details, please visit our Return & Refund Policy page.

We currently do not offer exchange.

Can I cancel my order after placing it?

We process orders quickly to ensure fast dispatch.

If you wish to cancel, please contact us within 1 hour of placing your order.

After this time, your order cannot be cancelled.

Where is my order?

You will receive:

  • An order confirmation email immediately after purchase
  • A shipping confirmation email once your order has been dispatched

If you do not see your confirmation email, please check your Spam or Promotions folder. If it’s still missing, our team will be happy to resend it.

Why is my order delayed?

We carefully prepare and ship every order with attention to detail.

Occasionally, slight delays may occur due to:

  • High seasonal demand
  • Courier delays
  • Weather conditions or external factors

We appreciate your patience and understanding while your order is on its way to you.

Will I need to pay customs or duties?

For all USA and Canada orders, no additional customs duties are charged by us at checkout.

However, in rare cases, local regulations may apply depending on your region. If any charges occur, they are the responsibility of the customer.

How do I find my ring size?

You can easily determine your perfect fit using our "Ring Size Guide" page.
We recommend checking it before placing your order for the best fit.

Can I get ASMR Videos?

Each Kira ASMR packing video is a carefully curated experience that takes over 5 hours from filming to editing.

If you would like an ASMR packing video for your order, please note the following:

Requirements:

  • A minimum purchase of 3 or more jewelry items is required
  • Orders with ASMR video requests may require an additional 1–2 days added to the standard shipping timeframe

How to Request:
You can request an ASMR packing video by:

Please note that we may not be able to notify you once your video is posted. Be sure to keep an eye on our official social media pages so you don’t miss it ✨