Politique d’expédition
🇺🇸 🇨🇦 U.S. & Canada Shipping
We currently ship within the United States and Canada. Wherever you are, we’ll do our best to deliver a little sparkle your way ✨
🚚 Shipping Charges
Shipping costs are calculated and displayed at checkout.
✨ Enjoy free standard shipping on orders over $100
⏳ Processing Time
All orders are processed within 7 business days after being placed.
During peak periods (such as holidays or promotions), processing times may be slightly extended. If there is a significant delay, we will notify you via email.
📦 Estimated Delivery Time
Once your order has been shipped, delivery typically takes:
🕒 5–10 business days (U.S.)
🕒 7–15 business days (Canada)
Shipping times may vary depending on your location and carrier services
⚠️ Possible Delays
Delays may occur due to factors beyond our control, including:
- Severe weather conditions
- Carrier delays
- Public holidays
- Customs processing (for Canada)
✅ Delivery Guarantee
We guarantee delivery within 20 business days (U.S.) and 30 business days (Canada) from the shipping date.
If your order is not delivered within this timeframe, you are eligible for a full refund.
❗ Important Notice
We are unable to offer refunds or reshipments if delivery issues are caused by:
- Incorrect or incomplete shipping details
- Refusal to accept the package
- Failure to clear customs (Canada)
🔄 Reshipment Policy
- If your package is lost or damaged during transit, we will provide one free reshipment.
- If the issue is due to customer-related reasons, a 30% reshipment fee will apply to cover shipping costs.
📩 Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow up to 48 hours for tracking information to update.
💰 Customs, Duties & Taxes (Canada)
Orders shipped to Canada may be subject to customs duties or taxes, which are the responsibility of the customer.
📧 Need Help?
If you have any questions, feel free to contact us at:
📩 kirajewelryhelp@gmail.com